Privacy Policy
Pro Glass Repair LLC — Effective July 28, 2026
Who We Are
Pro Glass Repair LLC is a commercial and residential glass repair company serving the Washington DC, Maryland, and Virginia area. Website: proglassrepairllc.com.
Information We Collect
We collect name, phone number, email address, service address, and payment details — when customers request estimates, schedule appointments, contact us, use our portal, or make payments.
How We Use Your Information
We use your information to provide services, send appointment reminders and job status updates via email/SMS, send estimates and invoices, respond to inquiries, follow up on pending estimates, and improve our services.
Text Messaging
By providing your phone number, you consent to receive service-related text messages (appointment reminders, estimate notifications, job updates). Message frequency varies. Message and data rates may apply. Opt out at any time by replying STOP. Reply HELP for assistance, or call us at (202) 929-0689.
Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.
We send transactional emails for estimates, appointments, and portal access. You may opt out of marketing emails via the unsubscribe link in any email, or by contacting us directly.
Information Sharing
We do not sell or rent your personal information. We share data only with service providers necessary to operate our business (payment processing, email/SMS delivery) and with law enforcement when required by law.
Data Security
We implement reasonable security measures to protect your information. Payments are processed through PCI-compliant processors and are not stored on our systems.
Data Retention
Personal information is retained as long as necessary to provide our services. Communication records are retained for up to 90 days.
Your Rights
You have the right to access, correct, or delete your personal information, and to opt out of marketing communications. Contact us to exercise any of these rights.
Changes to This Policy
Changes will be posted on this page with an updated effective date. Continued use of our services constitutes acceptance of the updated policy.
Contact Us
Pro Glass Repair LLC · Phone: (202) 929-8383 · Email: info@proglassrepairllc.com